Frequently Asked Questions
How does your made-to-order process work?
Each piece is handcrafted specifically for you, never mass-produced. Production timelines vary based on complexity—simple pieces require 6–8 weeks, while intricate designs may take 8–12 weeks or longer. We provide a detailed timeline during your initial consultation and maintain transparent communication throughout production.
What custom furniture options do you offer?
We create bespoke furniture tailored to your specific needs, dimensions, and aesthetic. Each custom project begins with a detailed consultation to align on vision, timeline, and investment.
What wood types and materials do you use?
We work exclusively with sustainably sourced European hardwoods—oak, walnut, ash, and cherry—selected for durability and Nordic minimal aesthetics. All materials are certified and responsibly harvested.
How long does production typically take?
Production timelines vary based on complexity and scope. Simple pieces require 6–8 weeks; intricate designs may take 8–12 weeks or longer. We provide a detailed timeline during your initial consultation.
What is your craftsmanship philosophy?
We create timeless pieces using traditional joinery and modern precision, prioritizing quality over trends. Each handcrafted work reflects clean lines, honest materials, and purposeful design built to last generations.
Do you offer shipping within Denmark and the EU?
We ship throughout Denmark and selected EU countries with professional delivery and white-glove service for large items. Shipping details and costs are confirmed individually for orders of 30 kg+.
How should I care for and maintain wooden furniture?
Dust regularly with a soft cloth, avoid direct sunlight and extreme humidity, and use coasters to protect surfaces. We provide detailed care instructions with every piece and are always available for maintenance questions.
What is your sustainability and wood sourcing commitment?
We source all wood from certified, responsibly managed European forests and prioritize local suppliers to minimize environmental impact. Creating durable, timeless pieces is itself an act of sustainability.
What is your returns and warranty policy?
Custom-made furniture cannot be returned once production begins, per Danish consumer law. All pieces come with a warranty covering craftsmanship defects; natural wood variations are celebrated as part of handcrafted character.
Do your pieces require assembly?
Most pieces arrive fully assembled and ready to use. For larger items requiring installation, we provide detailed instructions and can arrange professional assembly if needed.
How do I begin a custom furniture project?
Reach out through our contact form or email to share your vision and space requirements. We'll schedule a consultation to discuss your project, explore materials, and provide a timeline and investment estimate.
What makes your furniture different from mass-produced alternatives?
Our handcrafted, made-to-order pieces prioritize durability, timeless design, and honest craftsmanship over trends. Each is an investment in quality that will serve you beautifully for decades, embodying Nordic minimal philosophy.
Can I see material samples before ordering?
Yes. We encourage material samples and finish viewing before committing to your project. Samples can be shared digitally or arranged for in-person viewing to ensure complete confidence in your selections.
What is your deposit and payment structure?
A deposit secures your order and confirms materials and timeline. The remaining balance is due upon completion before delivery. We work with you to establish a payment schedule that suits your needs.
How do natural wood variations affect my piece?
Natural wood grain patterns, color variations, and character marks are not defects—they are the signature of authentic, handcrafted furniture. Each piece is one-of-a-kind, reflecting the timeless appeal of natural wood.